Terms & Conditions

Last updated: November 2025

Welcome to the website of Matrescence Birthing Centres Gold Coast (“we”, “us”, “our”). By using our website and submitting any form or enquiry, you agree to the following terms and conditions.

1. Website Use

This website is intended to provide general information about our services and facilitate enquiries or bookings. It is not a substitute for medical advice. Always consult your midwife, GP or healthcare provider for clinical guidance.

2. Eligibility for Care

Matrescence Birthing Centres provides care for healthy, low-risk pregnancies. Care is provided by endorsed midwives and supported by our team of credentialed doctors and allied health professionals. Enquiries and bookings are subject to eligibility, clinical assessment, and availability.

3. Booking Enquiries

Submitting an enquiry or form on this site does not guarantee acceptance for care. A member of our team will contact you to discuss your eligibility, preferences, and next steps.

4. Accuracy of Information

While we strive to ensure all website content is accurate and up to date, we do not guarantee the completeness or reliability of any information provided on this site. Services may change based on clinical availability, regulatory requirements, or operational needs.

5. Intellectual Property

All content on this website including text, images, design, and branding is the property of Matrescence Birthing Centres Gold Coast and may not be reproduced or used without written permission.

6. Privacy

Use of this site and submission of any personal information is subject to our [Privacy Policy].

7. External Links

This site may contain links to external websites for your convenience. We are not responsible for the content or privacy practices of any third-party sites.

8. Changes to These Terms

We may update these terms and conditions from time to time. The latest version will always be available on this page.

9. Contact

If you have any questions about these terms, please contact us at:

E: hello@matrescencebirthingcentres.com.au
P: 07 5634 7310


Feedback & Complaints
We welcome your feedback. For suggestions or concerns, please contact us with the details above. If your concern is not resolved, you may contact the Office of the Health Ombudsman at www.oho.qld.gov.au or call 133 646.
Privacy
Your health information is stored securely and accessed only by authorised members of your care team.
Inclusion
We welcome and respect women and families from all backgrounds including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, and LGBTQIA+ parents.
Feedback & Complaints
We welcome your feedback. For suggestions or concerns, please contact us with the details above. If your concern is not resolved, you may contact the Office of the Health Ombudsman at www.oho.qld.gov.au or call 133 646.
Privacy
Your health information is stored securely and accessed only by authorised members of your care team.
Inclusion
We welcome and respect women and families from all backgrounds including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, and LGBTQIA+ parents.

Feedback & Complaints

We are committed to continuous improvement and respectful care. Your feedback, whether a compliment, suggestion, or concern, is always welcome.

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