1. Licensing & Accreditation
Matrescence Birthing Centres Gold Coast is a licensed private health facility, operating under the Private Health Facilities Act 1999 (QLD).
We are approved for Level 2 Maternity and Neonatal Services under the Queensland Health Clinical Services Capability Framework (CSCF v3.2), accredited to the National Safety and Quality Health Service (NSQHS) Standards, and accredited under Global Mark Accreditors.
2. Feedback & Complaints
We welcome your feedback. Your compliments, suggestions and concerns help us improve the care and experience we provide.
You can share feedback by:
• Completing the [feedback form on our Contact page]
• Emailing us directly at - hello@matrescencebirthingcentres.com.au
If your concern is not resolved to your satisfaction, you may contact the Office of the Health Ombudsman, which handles unresolved healthcare complaints in Queensland: W: www.oho.qld.gov.au - P: 133 646
This policy meets our obligations under NSQHS Standards 1 & 2.
3. Privacy & Confidentiality
We are committed to protecting your pirvacy and complying with all relevant legislation, including the Privacy Act 1988 (CTH) and Queenland Health Records requirments. Your personal and health information is stored securely and is only accessed by authorised members of your care team.
See Our Full Privacy Policy Here
4. Emergency & Transfer Policy
Matrescence Birthing Centres Gold Coast provides care for women seeking a physicological, spontaneous, nautral labour and birth. Healthy, low-risk pregnancies and births. We do not perform operative births or provide eqidural anaesthesia.
In the rare event that escalation is required, we have formal emergency transfer arrangements in place with Gold Coast University Hospital, supported by the Queensland Ambulance Service (QAS). This ensures that you receive safe and timely care if complications arise.
5. Consumer Rights & Responsibilities
We support every woman’s right to:
• Informed decision-making
• Privacy and confidentiality
• Respectful, culturally safe care
• Autonomy throughout their care journey
We are committed to partnering with women in accordance with the Human Rights Act 2019 (Qld) and NSQHS Partnering with Consumers Standard.
6. Accessibility & Inclusion
We welcome and respect all women and families, including:
• Aboriginal and Torres Strait Islander peoples
• Culturally and linguistically diverse communities
• LGBTQIA+ parents and families
Interpreting and cultural liaison services are available upon request. If you have specific access needs, please let us know, we are committed to providing inclusive and equitable care for all.
7. Contact Details
Matrescence Birthing Centres Gold Coast
A: Proxima Building Suite 1, 22 Frazer Street, Southport QLD
E: hello@mbcgoldcoast.com.au
P: 07 5634 7310
